P.Louise – Terms and Conditions
Last Updated: 09 October 2025
1. Introduction
Welcome to P.Louise Cosmetics. These Terms and Conditions govern your use of our website (https://plouise.co.uk) and the purchase of our products. By accessing our website and placing an order, you agree to be bound by these terms. Please read them carefully before making a purchase.
2. Company Information
- Business Name: P.Louise Makeup Academy Ltd
- Company Number: 10538302
- Registered Address: Unit A, Orion Business Park, Bird Hall Lane, Cheadle, Stockport, SK3 0RT, United Kingdom
- Contact Email: help@plouise.co.uk
3. Ordering and Payment
3.1. By placing an order, you confirm that all information provided is accurate and complete.
3.2. All orders are subject to availability and acceptance.
3.3. We accept payments via Visa, Mastercard, Klarna, American Express, Clearpay and PayPal.
3.4. Prices are listed in British Pounds Sterling (GBP) and include applicable VAT.
3.5. P.Louise reserves the right to cancel any order for any reason, including suspected fraud or pricing errors.
3.6. Certain products are excluded from all promotional activity including Gift Cards and Advent Calendars.
4. Shipping and Delivery
4.1. We offer shipping within the UK and internationally. Shipping options and associated costs are detailed at checkout.
4.2. Estimated delivery times vary based on destination and selected shipping method.
4.3. Once shipped, tracking details will be provided via email.
4.4. P.Louise is not responsible for shipping delays beyond our control, including customs processing.
5. Returns and Refunds
5.1. For hygiene reasons, certain beauty products are non-returnable unless defective.
5.2. If you receive a defective or incorrect item, please contact us within 14 days of receipt to arrange a return or exchange.
5.3. Refunds will be processed to the original payment method within 14 days of receiving the returned item.
6. Subscription Services
6.1. If you subscribe to our beauty subscription service, you agree to recurring charges based on your selected plan.
6.2. You can cancel your subscription at any time before the next billing cycle.
6.3. Refunds for subscription services are not provided once an order has been processed.
7. Intellectual Property
7.1. All content on our website, including text, graphics, logos, images, and software, is the property of P.Louise Makeup Academy Ltd or its content suppliers and is protected by UK and international copyright laws.
7.2. The P.Louise trademark is registered under UK00003302256 and is protected under UK trademark law.
8. User Conduct
8.1. You agree not to use our website for any unlawful purpose or in any way that could harm the website or its users.
8.2. Any user-generated content submitted to our website or social media channels must not be defamatory, obscene, or infringe on any third-party rights.
9. Liability
9.1. P.Louise is not liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.
9.2. While we strive to provide accurate product descriptions, we do not guarantee that all information is error-free.
9.3. Our liability is limited to the amount paid for the products purchased.
10. Governing Law
10.1. These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
10.2. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Amendments
11.1. We reserve the right to amend these Terms and Conditions at any time. Changes will be posted on our website with the effective date.
11.2. Continued use of our website after any changes constitutes acceptance of the new Terms and Conditions.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
- Email: help@plouise.co.uk
- Postal Address: Unit A, Orion Business Park, Bird Hall Lane, Cheadle, Stockport, SK3 0RT, United Kingdom
13. Free Magazine Gift With Purchase
13.1 Exclusions: the free magazine doesn't apply on orders of the Advent Calendar and Budget Box.
13.2. On our App, the basket value has to be greater than £10 in order for the promotion to apply, you do not need to spend £10.
14. Free Bow Box on orders over £40 October 10th to 12th
14.1. The subtotal of the order must be over £40
14.2. The box will be automatically added in to the checkout.
14.3. Exclusions: some of our items won't fit in our largest box (for example, Advent Calendars, Boo Basket, Stay Shining Lip Oil XL Gift Set, Miniwood Vanity Gift Box Set, Budget Box), orders containing these items are excluded from the promotion.
14.4. We'll select the appropriate box to meet the size of your order. If we cannot fit all of your items within one box, we'll use multiple boxes.
14.5. This offer is only available on our website (plouise.co.uk) and not our App.
14.6. We reserve the right to withdraw this offer at anytime.
P. Louise Royalty For Loyalty Scheme – Terms & Conditions
1. Introduction
1.1. These Terms & Conditions (“Terms”) govern your participation in the P. Louise Loyalty Scheme (“Scheme”).
1.2. By enrolling in or participating in the Scheme, you agree to abide by these Terms and any additional rules posted by P. Louise.
2. Eligibility & Enrolment
2.1. The Scheme is open to individuals aged 16 or over (or whatever local legal age).
2.2. You must have a valid P. Louise account to participate.
2.3. Enrolment requires registration.
3. Earning Points / Tier Progression
3.1. You will earn loyalty points for eligible purchases made via our website (or other channels, if specified).
3.2. Excluded items (e.g. gift cards, shipping, or specific promotional items) will be clearly excluded.
3.3. Points will be credited after the order is confirmed and payment cleared.
3.4. Points cannot be earned on orders that are cancelled, refunded, or returned.
3.5. Accumulated points may qualify you for higher tiers; tier thresholds and benefits will be published by P. Louise and may change from time to time.
3.6. Tier progression is based on annual activity.
4. Benefits, Rewards & Free Gifts
4.1. Upon reaching a tier, you may receive a welcome gift with purchase, bonus, or discount that is redeemable on a future order. The number of items in the basket must be greater than 2 for the Free Gift/Reward/Benefit to apply (subject to conditions), that will include the item(s) you purchase, a Free Magazine and the Free Gift With Purchase. Exclusions include baskets that contain our Advent Calendars and Gift Cards.
4.2. Free gifts or rewards are subject to availability.
4.3. Rewards cannot be exchanged for cash.
4.4. When offering a “free gift with purchase,” P. Louise reserves the right to substitute a different gift of equivalent or greater value.
4.5. Exclusions may apply (e.g. very large products, bespoke items, or those that cannot be packaged appropriately).
5. Limits, Exclusions & Disqualifications
5.1. The Scheme, benefits, and point accrual may be modified, suspended, or terminated at P. Louise’s sole discretion, with reasonable notice.
5.2. P. Louise reserves the right to exclude accounts suspected of abuse, fraud, or manipulation.
5.3. Points, tiers, or rewards may expire after a period of inactivity (e.g. 12 months) or at a date set by P. Louise.
5.4. P. Louise is not liable for lost, stolen, or unauthorised use of your points or account.
6. Redemption & Use of Points / Rewards
6.1. Points or rewards can be applied only under the conditions stated (e.g. minimum spend, specific product eligibility).
6.2. Only one reward or free gift may be used per order (unless otherwise specified).
6.3. If your order is returned or partially returned, the value of any used reward may be deducted from your refund.
6.4. Rewards are non-transferable unless expressly permitted by P. Louise.
7. Changes, Suspension & Termination
7.1. P. Louise may amend, modify, or terminate the Scheme (or any part of it) at any time, with notice where required by law.
7.2. At termination, unused points or rewards may be forfeited.
7.3. Participants agree that P. Louise’s decisions regarding the Scheme (eligibility, disputes, etc.) are final and binding.
8. General Provisions
8.1. These Terms are governed by the laws of England & Wales (or your relevant jurisdiction).
8.2. If any provision is held invalid or unenforceable, it will be severed, and the rest of the Terms will remain in effect.
8.3. Failure by P. Louise to enforce a right under these Terms does not waive that right.
8.4. You consent to P. Louise collecting and using personal data in accordance with the Privacy Policy in connection with the Scheme.
9. Double Points Event
9.1. The Double Points Event runs from 11:00 (GMT) on 15 October 2025 until 23:59 (GMT) on 17 October 2025.
9.2. During the promotional period, members of our Loyalty Scheme, Royalty Is Loyalty, will earn 10 points for every £1 spent, instead of the usual 5 points.
9.3. Points are awarded on the order subtotal, excluding shipping, duties, discounts, or gift card purchases.
9.4. Loyalty points will be credited to the customer’s account once the order has been successfully processed.
9.5. Points earned during this promotion are subject to the same expiry rules as standard loyalty points.
9.6. If an order is returned or refunded, any points earned from that order will be deducted from the customer’s loyalty account.
9.7. The Double Points offer is valid on eligible purchases made via our official website only.
9.8. This offer cannot be transferred, exchanged for cash, or combined with any other points multiplier promotion.
9.9. We reserve the right to amend or withdraw this promotion at any time without prior notice.
9.10. Participation in the Loyalty Scheme and this promotion is subject to our standard Loyalty Programme Terms & Conditions.
P.Louise – TikTok Lives Terms & Conditions
1.1. Order cancellations and winnings
If you cancel your order, any associated winnings will be forfeited. If you have cancellation rate greater than 50%, it may lead to your future wins being forfeited.
1.2. Giveaway enquiries
All enquiries regarding giveaways should be directed exclusively to our business TikTok platform at lives@plouise.co.uk.
1.3. Winnings and order numbers
Winnings are associated with specific order numbers rather than individual accounts.
1.4. Non-exchangeable winning items
Winning items are final and cannot be exchanged or modified once they have been packed or received.
1.5. Winner selection process
Winners are selected at random from TikTok Live orders and must answer a question correctly to qualify as a winner.
1.6. Damaged winning items
We are unable to replace winning items that arrive damaged.
1.7. Duplicate item returns
Duplicate items are non-returnable.
1.8. Non-returnable original orders
Once you have received your winning items, the original order is ineligible for return.
1.9. Multiple mystery boxes in one order
If you purchase multiple mystery boxes within a single order, only one will qualify for doubling.
1.10. TikTok Shop orders only
Winners are exclusively selected from orders placed through the TikTok Shop.
1.11. Transportation issues
In the event of any issues during transportation, such as lost, damaged, or missing packages, please contact the courier directly. P.Louise is not accountable for these occurrences.